Our products have been designed and engineered to a very high standard using quality materials and components, some of which are delicate and require special care. We have shoes made of natural materials such as Leather and suede, plus synthetic P.U materials and satin textiles. Please note that these materials can get slight variations in the surface colour and texture, this is the nature of the material and should not be mistaken as a fault or defect.
Leather shoes need regular cleaning and care with wax polishes or shoe cream. Select the closest colour to your shoes – if in doubt use a natural shade. Before cleaning ensure that the shoes are dry and remove all surface dirt and dust with a damp cloth. Antiqued finishes should be handled carefully.
Due to the fine nap of these leathers, extra care should be taken when cleaning. Gentle use of a suede brush with a Nubuck / Suede cleaner will remove most stains. If your shoes get wet, let them dry naturally, and then brush them gently with a suede brush. Please note – Nubuck and Suede Leather cannot be guaranteed as entirely colourfast and therefore some loss of colour may occur.
Synthetic shoes, made of P.U materials should be wiped carefully with a damp cloth to remove any dirt or dust. Synthetic suede and Microfibres should be cleaned in the same way as suede and Nubuck, however do-not use any polished or creams.
Please note the description leather look is actually synthetic p.u which is a imitation leather.
Once dirt and dust has been removed, clean with a rubber brush or use a fabric cleaner. Fabric shoes are generally not washable as this can cause permanent damage to the fabric and components. Machine washing should only be carried out if stated on product.
Diamante stones, beads, studs and sequins, can become damaged or even lost if caught or snagged, so care must be taken in wear.
Covered heels in leather, synthetic or textile, can be damaged if caught against stairs or sharp objects. Heel tips are a replaceable part of the shoe, these will wear down and on occasions may come off as uneven surfaces and driving can weaken them. It is essential that they are replaced in good time by a shoe repairer before they wear down to the heel, otherwise the heel can be permanently damaged.